Frequently Asked Questions
Please choose the product category :
Can I get a new silicone keyboard cover?
Silicone cover for KUS015 (WGSB-015) keyboard combo is available here .
We do not have matching covers for other models at the moment, we recommend looking up 'universal keyboard cover' on Amazon as an alternative.
What to do if I lost my USB receiver (dongle)?
Some models have replacement USB receivers available, you can find them here . (Pairing Tutorial is in the description section.
Please contact us if you need help identify your product model or if replacement is unavailable.
Do you ship internationally?
At the moment we do not ship outside of the U.S. ( EXCLUDES Alaska, Hawaiian Islands, and other island territories)
International sites are in progress. We apologize for the inconvenience.
Where to buy Jelly Comb outside of the United States?
How long does it take to process my order?
We prepare & ship your package within 48 hours after the payment is made.
Tracking is generally available the next day, it may be slower on the weekends.
Our customers generally receive their package within 3-7 business days, depending on their location.
How much does shipping cost?
Flat rate $3.99 for orders under $19.99.
Free Shipping for accessories/parts & orders $19.99 and above.
What is the return window?
Products purchased from jellycomb.com are eligible for 30-day return & refund policy.
Amazon policy applies to orders from Amazon.
How to submit a request for Warranty?
Missing items from order
We ship accessories/parts from our Texas warehouse & others from Amazon's local warehouse. Your packages may arrive separately if your order contains both.
If there is anything missing from your order, please contact us .
