Frequently Asked Questions
Product Questions
Lost & Worn Parts
Silicone covers are available here.
We recommend looking up 'universal keyboard cover' on Amazon as an alternative if you don't find the matching model.
Some replacement USB receivers are available here.
Please contact us if you need help identify your product or if the replacement is unavailable.
Shipping & Delivery
Our official site do not ship outside of the U.S. at the moment ( which also excludes Alaska, Hawaiian Islands, and other island territories)
We prepare & ship your package in about 48 hours after the payment is confirmed.
Tracking is generally available within the next 24 hours, it may be slower on the weekends.
Our customers generally receive their package within 3-7 business days, depending on their location.
Flat rate $3.99 for orders under $19.98.
Free Shipping for accessories/parts & orders $19.98 and above.
Warranty & Return Policy
Products purchased from jellycomb.com are eligible for 30-day return & refund buyer protection.
We have different warehouse locations so your packages may arrive separately.
If there is anything missing from your order, please contact us.
