Warranty Policy


1. All purchases from jellycomb.com are eligible for 30-day return & refund and 1-year limited liability warranty.

2. You can request a return within 30 days after delivery. Please make sure to return the product in the condition as it was shipped. (Otherwise there may be a restocking fee).

3. To initiate a warranty application
You can submit through Contact Form or contact through Email:
Amazon US: Send the Amazon order# to support@jellycomb.com
Amazon EU: Send the Amazon order# to support.eu@jellycomb.com
JellyComb.com: Send the order# to marketing@jellycomb.com

4. The issued refund will appear in your account in 7-15 business days.

5. If gift card, store credit, or free sample promotion is applied for an order, that order cannot be refunded.

6. Any third-party fee incurred is not eligible for refund. These include but are not limited to: Foreign Transaction Fee from customer's payment service, customs taxes, VAT, or non-standard international shipping.

7. Return shipping costs are not refundable unless otherwise stated by customer support.