All Jelly Comb products from authorized sellers are assured with 1 year warranty, we guarantee top-notch quality and service.

Warranty Policy:

1. All products from jellycomb.com are granted 30-day refund policy and 1-year warranty with limited liability.
2.  You can return the product within 30 days of delivery to apply for refund or replacement free of charge if the item is in good condition as it is shipped. (Otherwise you will be charged a restocking fee)
2. To initiate refund or replacement, please send your order details to [email protected] get your purchase verified and the support team will then help you proceed.
3. After we receive the returned product, we will send out replacement or refund. Refunds will generally be issued within 7-15 business days.
4. When gift card/Coupon/discount or any other forms of promotional credit is used in an order, that order cannot be refunded.
5. We are not responsible for any third party fees, which includes but are not limited to processing fees, customs taxes, VAT or any shipping costs incurred during the process.

6. You will have to compensate for the return shipping cost unless you received a defective product.

7. Warranty coverage is only among: jellycomb.com, Jelly Comb Direct on Amazon, Jelly Comb on Walmart. Please note, we do not cover after-sales support for unauthorized sales.

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Contact Us

Business : 

[email protected]

General Support: 

[email protected]

US Warehouse (Mon-Fri 9am-5pm CST): 


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